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 Welcome to our Summer
Newsletter
During 2007, helping our clients remain
competitive in today’s challenging world remains
a key focus for us here at General Systems, as we continue
to provide you with the best solutions, supported by
the best services and support packages available today.
In the following pages, you will find
information from our support desk about additions to
our support services, all aimed at providing high quality
and extended support to all our clients.
You will also find information on some
of the SunSystems modules that can make a real difference
to processes and profitability. Recurring Invoicing
provides a secure, automated process for invoicing regular
charges, whilst Collect can make a real difference to
cash collection and profitability. Together with the
experience and skills of our consultants, these modules
can add serious value to the Financial Management function.
Our seminars on Optimising SunSystems
have proved very popular, as have our webinars on key
business areas. We’ll be continuing this series
throughout the remainder of 2007, so do check the website
for the latest information for dates etc.
In September we will be hosting breakfast
events for clients in London and the North West. We
have invited a key note speaker to these events, who
is a recognised key advisor to major corporations. The
theme for these events will be “Improving the
role of the Finance team” and I would encourage
all of you to set some time aside for what promises
to be an interesting and challenging briefing. More
information on these events will be sent out shortly,
but if you want to pre book, please contact us on the
usual numbers.
We are also pleased to announce the
introduction of our Training Academy in this newsletter.
All clients are members of the academy, which can offer
some significant savings in your training budgets
Finally, the merger of SunSystems into
the Infor brand has proved an exciting and positive
challenge. For our clients, this means that you now
have access to the third largest ERP vendor in the world,
providing solutions, not just in Financial management,
but in key areas such as supply chain, distribution,
asset management and Business Intelligence. We’ll
be keeping you up to date with developments over the
next few months.
Chris Moran, Account Director
Quick Links - please click on
a link below to be taken straight to the feature:
News From Support
Did you know? - Sales Invoicing
Vision Update
Did You Know? - Credit Management
Training Academy
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News from our Support Team
2007 saw the launch of our new support
packages, which together with I Services, delivers considerable
value add to our clients. Details are below, but if
there is something that you require that is not listed,
please do contact us and we will be pleased to discuss
your requirements with you.
All our Clients benefit from:
• Unlimited phone support 9am-5pm
Mon–Friday
• Dedicated Account Manager, making sure your
needs are fully understood
• Dedicated Technical Manager, ensuring the quality
of any services delivery
• Monthly customer Satisfaction survey
• Customer Connect Connecting to your system real
time to speed up resolutions
• Online Customer Support (Launch Jan 07) Online
logging and monitoring of support calls 24/7
• Account Reporting: Letting you know what’s
happening with support issues
• Annual Systems Health checks: Free of Charge
reviews of your system- Every 12 months
• Online training – Web based training in
core areas, delivered monthly
• Quarterly regional customer workshops, providing
a chance to keep up with developments and meet other
clients and users.
- In Addition, Clients can select from
a number of costed options, including:
- Critical Period Cover, providing support
during key periods.
- System Back Up: we hold your data for
testing etc
- Disaster Recovery, including hosting,
Business Continuity planning and reviews, and DR planning
- DBA & Technical Services;
Support For SQL, Citrix etc, as well as infrastructure
and network reviews and support
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Did You Know? - Sales
Invoicing
Are you invoicing regular
charges, such as Rent, Maintenance and service charges?
Regular charges are often rekeyed at
every invoice cycle, taking up time and resources at
a key time.
If you use Spreadsheets to do this,
they often contain errors and miscalculations that also
take up time and resources in correcting.
SunSystems Sales Invoicing, with Recurring
Invoicing, manages the enitire sales invoicing cycle,
including the management of Deferred income, and accrued
income. Full contract information, control of billing
cycles, discounting, and automatic posting to the Ledgers
is all handled easily and quickly.
Key Features
• Standard, Scheduled or Blanket/Contract
Invoicing
• Inventory or Non-Inventory Transaction
• User updateable Selling Prices
• Price Book hierarchy of up to 10 Levels for
Complex Requirements
• Scheduled Invoice payments based on Payment
Rules
• Enter all details of the contract once and the
Invoices will be generated automatically on the correct
basis. You decide the frequency of invoice generation.
• Full Accrued and Deferred Income calculations
For more information please contact our support
desk on 0161 495 6700
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Vision Update
Existing and New users of
Vision can now benefit from the latest release of Vision,
Vision 6. This delivers increased functionality and
ease of use and is now provided as a suite of reporting
tools. including Vision Executive, Vision Xl and Vision
Word as standard, This allows the users to select the
most appropriate reporting tool for the task from a
simple drop down menu.
Vision delivers….
Integrated Analytics; helping you detect
and explain trends, problems and opportunities that
affect your business
Enterprise wide Distribution; Vision
Net Enterprise allows you to store share and distribute
reports around the business via the web.
Intuitive dashboards; transforms existing
reports into financial, operational or performance dashboards
Flexible documents; Vision Word provides
an optimal tool for creating monthly statutory or management
reports.
Secure Data Integrity; using the latest
Serduct technology, Vision is able to report over many
databases in your organisation, not just SunSystems.
This delivers secure meaningful reporting via easy to
use routes that help you make sense of your business.
Secure Access and control; as you would
expect, Vision provides security that safeguards sensitive
data and reports, regardless of the data source.
Upgrading to Vision 6 is a simple step
for most clients and is highly recommended. For details
of our cost effective upgrade route, and for more details
on how Vision can help your organisation, please contact
Helen.parker@generalsystems.co.uk or our support team
on 0161 495 6702
Look out for information on
our regular webinars on Vision 6 !!
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Did You Know? - Credit
Management
We all know the importance
of collecting our debts in as quickly as possible. But
very often the processes we employ to collect the cash
limit the improvements we can make.
Traditionally, Credit Control has focused
on key metrics such as Days outstanding and value of
the oldest periods. Focusing just on these elements
however, prevents us from making real improvements in
our cash position. Many companies reach a plateau where
improvements have been made, but making more is not
seen as possible. In addition, a large quantity of debt
is under query or awaiting credit, masking the true
position.
SunSystems Collect helps you proactively
plan your collection and break through the barrier.
As a simple to implement solution from
General Systems it will deliver to every organisation
the ability to
- Plan and chase debts before the due
date, leading to a real reduction in the DSO metric
- Identify and report on debt in query,
giving real visibility on the exposure and validity
of the debt figure
- Proactively plan and deal with queries
as soon as they are identified, leading to a reduction
in the exposure.
At General Systems, we believe that
Collect can make a real contribution to an organisations
bottom line, and we have developed a simple implementation
process for the module.
For a fixed price, we will install and
train you on Collect, leaving you with the skills to
make the key difference. Our installation will follow
a standard setup, which will deliver all of the above
benefits quickly to you.
For more information on
this, please contact us at our main office on 0161 495
6700.
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Training Academy
For Customers planning
projects this year, we are pleased to announce the introduction
of our Training Academy. Membership of the academy offers
clients a discount on the normal training rates, depending
on the number of days booked. All Clients are members
of the Academy.
Clients planning projects, or anticipating
increased staff turnover can pre book blocks of training
days at a discounted rate. The projects will normally
have been agreed with our services team, and the days
must be invoiced within 6 months of the booking.
The advantage to project teams and the
Finance department is that the training budget can be
agreed and fixed in advance, whilst providing flexibility
in delivery.
Discounted rates are based on the number
of days booked as follows:
30 days + attract a
15% discount off the standard daily rate
20-29 days attract
a 10% discount off the standard daily rate
10-19 days attract
a 5% discount off the standard daily rate
For more
information on the Training Academy, please contact
Helen.parker@generalsystems.co.uk.
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Key Contact
details: Support Desk: 0161 495 6700, Support@generalsystems.co.uk
Web Site: Generalsystems.co.uk
Chris Moran, Account
Director: 07747664181, Chris.moran@generalsystems.co.uk
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