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 Welcome to our January
Customer Newsletter
A Happy New Year to all our
customers, and thank you for your business and support
during 2006.
During 2007, helping our clients remain
competitive in today’s challenging world remains
a key focus for us here at General Systems, as we continue
to provide you with the best solutions, supported by
the best services and support packages available today.
Over the next few weeks we will be keeping
you up to date about some key developments in the way
we are able to support you. These will include:
I-Services: A new customer
web portal, launching in January, which will allow you
to contact people here at General Systems and log and
track your calls to our services team 24/7
Optimising SunSystems
– These very popular seminars will continue into
2007, both on line and face to face. They are a key
tool to help you get the most out of your investment,
and we do hope that you can attend at least one of these.
You will be able to discuss best practice with other
users, and see the latest versions of SunSystems 4.3
, version 5 and Vision.
Customer workshops
– Again, these proved very popular last year and
we will be announcing dates shortly for e-invoice management,
Document Management, web based purchasing, Forecasting
and Planning and Credit Management. Details of all these
dates will be posted on our web site shortly and all
customers will receive a personal invite,
Solution Packages -
Key to helping our clients remain agile are our Solutions
Packages, focused on Reporting, Spend Control and Document
Management, but also available in other areas. Solutions
Packages offer you the ability to quickly plan, implement
and use the solutions, deriving key benefits from day
1, without the need for a protracted implementation.
Please do take time to review the Newsletter.
Here you will find details of our standard support services,
as well as information on the new product releases in
Version 4.3, Version 5 and Vision 6, and details of
our Training Academy. If you have any questions, or
need further information please do not hesitate to contact
any member of the support team.
Thank you again for your continued support,
and very best wishes and every success for the new year.
Chris Moran, Sales Manager
Quick Links - please click on
a link below to be taken straight to the feature:
Support Packages
SunSystems Version 5.2
SunSystemsVersion
4.3
Vision Update
Training Academy
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Support Packages
Our Support packages are designed to keep
you working, and to provide assured support for your
systems, resolving issues as quickly and painlessly
as possible.
January 2007 sees the launch of our
new support packages, available to all clients. Details
are below, but if there is something that you require
that is not listed, please do contact us and we will
be pleased to discuss your requirements with you.
All our Clients benefit from:
• Unlimited phone support 9am-5pm
Mon–Friday
• Dedicated Account Manager, making sure your
needs are fully understood
• Dedicated Technical Manager, ensuring the quality
of any services delivery
• Monthly customer Satisfaction survey
• Customer Connect Connecting to your system real
time to speed up resolutions
• Online Customer Support (Launch Jan 07) Online
logging and monitoring of support calls 24/7
• Account Reporting: Letting you know what’s
happening with support issues
• Annual Systems Health checks: Free of Charge
reviews of your system- Every 12 months
• Online training – Web based training in
core areas, delivered monthly
• Quarterly regional customer workshops, providing
a chance to keep up with developments and meet other
clients and users.
In Addition, Clients can select from
a number of costed options, including:
- Critical Period Cover, providing support
during key periods.
- System Back Up: we hold your data for
testing etc
- Disaster Recovery, including hosting,
Business Continuity planning and reviews, and DR planning
- DBA & Technical Services; Support
For SQL, Citrix etc, as well as infrastructure and network
reviews and support
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SunSystems 5.2.2
 SunSystems
5.2 delivers considerable enhancements to previous versions
in the key areas of Security, Query Management and Reporting.
There are many additional features aimed at providing
easy access to and querying of data by the users
Recognising the increasing demands made
upon Systems Security, Version 5.2 delivers increased
levels of password control, and the ability to allow
users to use their Windows logon credentials. For those
who have a lower security requirement the usual SunSystems
log on is still available.
Version 5.2 also develops the Control Desk feature further,
allowing data to be sorted by multiple columns, grouping
of results and multi level filtering. This is all achieved
within a user friendly screen.
Users will also be able to take advantage of Vision
Reporting Services. VRS is a new, intuitive, easy to
use reporting and document production tool. It offers
a simplified view of SunSystems data and data structures
in a user-friendly report designer. This enables users
to build and own their reports within the core system.
This version is available to customers
in January 2007. For more information please contact
Helen.Parker@generalsystems.co.uk
or our support desk on 0161 495 6702
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SunSystems 4.3
Users
of Version 4 can also benefit from some of the enhancements
available in Version 5.2. Improved Security, Vision
Reporting Services and the improved interface introduced
in earlier versions are now available in Version 4.3,
which also includes Payment Preview and Withholding
Tax in the core product.
Upgrading to 4.3 delivers increased
functionality and ensures that you remain on a fully
supported platform. This is a recommended route for
clients on 4.2.6 or earlier who are not considering
an upgrade to Version 5 at this time.
Again, this version is available to
clients in January 2007, and for further information
please contact Helen.parker@generalsystems.co.uk.
Or our support desk on 0161 495 6702
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Vision Update
Existing and New users
of Vision can now benefit from the latest release of
Vision, Vision 6. This delivers increased functionality
and ease of use and is now provided as a suite of reporting
tools. including Vision Executive, Vision Xl and Vision
Word as standard, This allows the users to select the
most appropriate reporting tool for the task from a
simple drop down menu.
Vision delivers….
- Intergrated Analytics: helping you
detect and explain trends, problems and opportunities
that affect your business
- Enterprise wide Distribution: Vision
Net Enterprise allows you to store share and distribute
reports around the business via the web.
- Intuitive dashboards: transforms existing
reports into financial, operational or performance dashboards
- Flexible documents: Vision Word provides
an optimal tool for creating monthly statutory or management
reports.
- Secure Data Integrity: Using the latest
Serduct technology, Vision is able to report over many
databases in your organisation, not just SunSystems.
This delivers secure meaningful reporting via easy to
use routes, that help you make sense of your business.
- Secure Access and control; As you would
expect, Vision provides security that safeguards sensitive
data and reports, regardless of the data source.
Upgrading to Vision 6 is a simple step
for most clients and is highly recommended. For details
of our cost effective upgrade route, and for more details
on how Vision can help your organisation, please contact
Helen.parker@generalsystems.co.uk
or our support team on 0161 495 6702
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Training Academy
Customer training sessions are
run on a monthly basis in London and Manchester. For
the various agendas, please refer to the web site which
is updated with the latest information.
For Customers planning projects this
year, we are pleased to announce the introduction of
our Training Academy. Membership of the academy offers
clients a discount on the normal training rates, depending
on the number of days booked. All Clients are members
of the Academy.
Clients planning projects, or anticipating increased
staff turnover can pre book blocks of training days
at a discounted rate. The projects will normally have
been agreed with our services team, and the days must
be invoiced within 6 months of the booking.
The advantage to project teams and the
Finance department is that the training budget can be
agreed and fixed in advance, whilst providing flexibility
in delivery.
Discounted rates are based on the number
of days booked as follows:
30 days + attracts a 15% discount off
the standard daily rate
20-29 days attracts a 10% discount off
the standard daily rate
10-19 days attracts a 5% discount off
the standard daily rate
For more information on the Training Academy, please
contact Helen.parker@generalsystems.co.uk.
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 Key Contact details:
Support Desk: 0161 495 6700, Support@generalsystems.co.uk
Web Site: Generalsystems.co.uk
Chris Moran, Sales Manager: 07747664181,
Chris.moran@generalsystems.co.uk
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