General Systems provides a range of services to help ensure that our clients continue to get the best out of their investment. From training to system reviews. We offer clients the opportunity to keep their systems relevant and robust as their organisations change.
Technology
The reliability and performance of your system is becoming more and more dependent on your IT infrastructure and procedures. Over time the volume of data being held on the system will grow. The hardware may need updating in order to maintain performance with the increased volumes. Robust systems need to be in place to ensure your system can be recovered in the case of a disaster.
SQL DBA Service – To maintain the performance of your system the database on which it is running must be maintained. This requires the skills of a trained data base administrator. If you do not have a DBA then General Systems can provide a remote service which can be tailored to meet your needs.
Business Continuity – What would happen to your business if your systems were to suffer from a disaster? How long would it take to get your systems up and running again? Do you have a clearly defined plan? General Systems can work with you to help you through this process and protect your business should the worst happen.
Performance Optimisation – Clients often notice that over time the performance of their system deteriorates. There are several ways to combat this problem, basic housekeeping, upgrade hardware, upgrade system, indexing for key functions etc. General Systems can review your systems and recommend options to enhance your systems performance.
Consultancy
The fundamental philosophy of our approach to projects is flexibility. Our methodology is not a rigid set of phases that must be completed, but is tailored to meet the needs of the client whilst ensuring the project is a success.
Plan - The foundation of every successful project is a clear understanding of the scope and objectives, what tasks are to be carried out, by whom and when. Once this is agreed the progress of the project can be monitored and it’s success measured.
Deliver - Your requirements will be discussed and the best way to meet these agreed. The system will be set-up and tested to ensure those requirements have been met before being rolled out to the users.
Train - In order that the true benefit of the system is realised the users must be well trained. Not only must the training be delivered, the effectiveness should be monitored before the system goes live.
Use - The system is now ready to be rolled out to the users. Final data migration will now take place. Consultants will be on hand during the initial days of using the system and at critical periods, such as the first period end.
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Training
To continue to realise benefit from your original investment your users’ skills must be maintained. Users leave, some move on to new roles, new users join. Without the right skills, systems may be used incorrectly, poorly maintained and not updated, which could result in poor performance, insufficient or incorrect data being available. The need to update and refresh your users’ knowledge of your systems is ongoing and vital.
Formal Training – Aimed at new users who need a good overall grounding in the functionality of your systems. This form of training is generic in nature. A formal course is delivered in a classroom environment.
Workshops – This form of training is aimed at the more experienced user who needs to gain skills in a particular area of your system. Typically report writing is delivered by this method. Your system configuration will be used and “Real” examples used as exercises.
Training Needs Analysis – It is recommended that periodically the skill levels of your users are independently assessed. Through observation and interviews we will asses the knowledge level required to carry out day-to-day tasks and identify any skill gaps with a recommended training programme.
Help Desk
Designed to keep business systems running effectively and reduce risk by providing business continuity, our helpdesk enables customers to select the correct level of telephone and electronic support for their business management systems.
Calls are logged and follow-up is co-ordinated using an advanced routing system, guaranteeing your query is answered within specified response times by our service team.
Calls can be made to our help line
+44 (0)161 246 6061 or via the following email link:
support@generalsystems.co.uk
Lines are fully staffed between 9.00 and 17.00 Monday to Friday. Additionally, we can offer an individual service tailored to your specific requirements.
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